Technical Support Analyst – SketchUp

Trimble Inc.

Tier 3 Technical Support Analyst delivering specialized support for SketchUp software products. Collaborating with engineering teams and mentoring support staff in a technology-driven environment.

Posted 7/2/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds

Requirements

What you’ll need

3+ years of proven experience navigating advanced technical support environments or software workflows
Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportBug TrackingSoftware WorkflowsSystems Development Life CycleTechnical Documentation

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyClarity