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Trimble Inc.

Technical Support Analyst – SketchUp

Trimble Inc.

Tier 3 Technical Support Analyst delivering specialized support for SketchUp software products. Collaborating with engineering teams and mentoring support staff in a technology-driven environment.

Posted 7/2/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in delivering Tier 3 technical support for software products, with a strong focus on root cause analysis, software testing, and effective communication. Proven ability to mentor teams, design training, and create documentation for complex technical issues.

Highest-signal resume keywords
Tier 3 Technical SupportRoot Cause AnalysisSoftware TestingJiraConfluence

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportBug TrackingSoftware WorkflowsSystems Development Life CycleTechnical Documentation
Soft Skills
Verbal CommunicationWritten CommunicationEmpathyClarity
Industry Keywords
Technical Support EnvironmentsIncident EscalationCross-Functional CollaborationComplex Entitlement Systems

Tech Stack

Tools & technologies
SDLC

About the role

Key responsibilities & impact
  • Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
  • Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
  • Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
  • Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
  • Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds

Requirements

What you’ll need
  • 3+ years of proven experience navigating advanced technical support environments or software workflows
  • Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
  • Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
  • Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
  • Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities