Senior Manager, Global Strategic Accounts – Customer Success

Trimble Inc.

Senior Manager leading strategic accounts to drive customer success at Trimble. Fostering a customer-centric approach within a global team to enhance engagement and retention.

Posted 6/24/2026full-timeAtlanta • Oregon • 🇺🇸 United StatesSenior💰 $114,800 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and own the Strategic Accounts Customer Success playbook while leading a global team to deliver outstanding experiences.
Partner with leadership across Sales, Product, and Support to identify and address process gaps, ensuring a customer-centric experience.
Act as a point of escalation to solve problems and drive deeper engagement with enterprise-level clients.
Leverage data-driven insights to develop metrics that measure CSM effectiveness and increase customer lifetime value.

Requirements

What you’ll need

Minimum 3-5 years of experience as a Senior Leader in Customer Success within a recurring-revenue SaaS environment.
Proven leadership ability to coach, influence, and develop high-performing teams while maintaining high employee morale.
Strong understanding of high-value touch points including Executive Business Reviews.
Proficiency in Salesforce and G-Suite.

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Successmetrics developmentdata-driven insightsprocess improvement

Soft Skills

leadershipcoachinginfluencingteam developmentproblem-solvingcustomer engagement