Application Customer Support

Trimble Inc.

Application Support Specialist at Trimble resolving complex software issues for construction accounting solutions. Bridging the gap between software and customer success in a collaborative team environment.

Posted 6/20/2026full-timeLake Oswego • Colorado, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $25 per hourWebsite

About the role

Key responsibilities & impact

Resolve complex customer software issues for industry-leading construction accounting and project management solutions.
Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

Requirements

What you’ll need

Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.
High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accountingfull-charge bookkeepingaccounts payableaccounts receivablecustomer software issue resolutionknowledge base creationtroubleshootingdata-driven insightstechnical concept translation

Soft Skills

empathycommunicationcollaborationproblem-solving