Technical Customer Support Professional

Trimble Inc.

Senior Technical Customer Support Professional working on innovative machine control solutions at Trimble. Resolve technical challenges and influence product reliability for global industries.

Posted 6/13/2026full-timeDayton • Ohio • 🇺🇸 United StatesSeniorLead💰 $85,900 - $118,100 per yearWebsite

About the role

Key responsibilities & impact

Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products.
Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought.
Drive process changes and identify internal inefficiencies to significantly improve customer outcomes.
Partner with internal project teams early in the development cycle to provide support requirements and shape future product design.
Author and distribute critical support documentation to parent companies and manage global tracking databases.

Requirements

What you’ll need

Minimum 8 years of technical experience with machine control and guidance systems.
Proven expertise troubleshooting CAN/J1939, Ethernet, and wireless communications.
Demonstrated ability to work independently and guide teams through complex technical challenges.
Strong analytical and communication skills with a two-year or higher degree in a technology-related field.

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

machine control systemsguidance systemstroubleshootingCANJ1939Ethernetwireless communicationsanalytical skillstechnical problem resolutionprocess improvement

Soft Skills

leadershipindependent workteam guidancecommunication skillsproblem-solvingcollaborationdocumentation skillsproject managementanalytical thoughtcustomer focus