Customer Care Specialist, German Speaker

Trimble Inc.

Customer Care Specialist resolving complex logistics issues for a global logistics network. Collaborating with teams while providing support in German, Polish, and English.

Posted 5/30/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
Analyze and prioritize client inquiries to provide support and resolve issues.
Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Requirements

What you’ll need

Fluency in German and Polish and a strong command of English.
Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.
Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.
A genuine interest in technology and an understanding of IT-related topics.
Previous experience in a multilingual customer support or helpdesk environment.
Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical abilitiesproblem-solvingcustomer supporthelpdesk experienceIT-related knowledge

Soft Skills

customer-centric mindsetcommunication skillsinterpersonal skillscollaborationentrepreneurial spirit