SFDC Service Cloud Process Analyst

Trimble Inc.

SFDC Service Cloud Process Analyst at Trimble, optimizing customer service workflows and leading AI strategy for global support. Working on Salesforce tools to enhance customer journeys.

Posted 4/25/2026full-timeWestminster • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Design and optimize future-state customer service workflows
Spearhead the deployment of Agentforce AI Agents
Own the omni-channel routing logic
Provide deep root-cause analysis on key CX metrics
Lead User Acceptance Testing (UAT) and change management initiatives

Requirements

What you’ll need

3-5 years of experience in Business or Revenue Operations within a global SaaS environment
Salesforce Certified Administrator and Service Cloud Consultant certifications are required
Expert-level proficiency in Salesforce Flow and process mapping tools like Miro, Lucidchart, or Visio
Proven ability to apply systems thinking to complex business problems
Strong global mindset with experience collaborating across diverse, international teams to drive digital transformation
Certification in Lean Six Sigma, Agile, or Business Process Management (BPM) is a bonus
Hands-on experience with Process Mining tools and advanced Service Cloud Analytics
Previous experience in 'conversation design' for AI bots and automated deflection strategies

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce Flowprocess mappingProcess MiningService Cloud Analyticsconversation designautomated deflection strategiesroot-cause analysischange managementUser Acceptance Testingomni-channel routing

Soft Skills

systems thinkingglobal mindsetcollaborationdigital transformation

Certifications

Salesforce Certified AdministratorSalesforce Service Cloud ConsultantLean Six SigmaAgileBusiness Process Management