Customer Success Manager

Trimble Inc.

Customer Success Manager serving local government partners, driving infrastructure management through GIS solutions at Trimble. Establishing relationships and ensuring customer satisfaction in asset lifecycle management.

Posted 4/25/2026full-timeWestminster • Colorado, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $69,000 - $95,100 per yearWebsite

About the role

Key responsibilities & impact

Establish a trusted strategic advisor relationship with local and county government customers to drive long-term value and platform adoption
Work with customers to define critical goals and key performance indicators, ensuring their overall vision for infrastructure management is realized
Spearhead the customer journey by owning the relationship with utilities and municipalities to ensure high satisfaction and contract renewals
Provide high-impact technical engagement through software demos, webinars, and on-site strategic visits to nurture various Trimble integrations
Act as a dedicated advocate for the customer by managing escalations across various Trimble teams to ensure seamless service delivery

Requirements

What you’ll need

Proven background in customer or account management within the local/county government or utilities sector
Deep functional knowledge of Public Works, Community Development, or municipal utility districts (water, wastewater, stormwater)
Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM
Strong ability to communicate and interact with customer teams at varying levels of technical and non-technical depth
Bachelor’s degree in Business Management, GIS, Geography, or a related field

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CityworksEsri GISGainsightSalesforce CRM

Soft Skills

customer relationship managementcommunicationtechnical engagementadvocacyproblem-solving