Application Support Specialist, Accounting

Trimble Inc.

Application Support Specialist providing solutions for construction accounting. Resolving software issues and creating guides to enhance customer experience with Trimble's innovative products.

Posted 4/22/2026full-timeLake Oswego • Colorado, Oregon, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $22 per hourWebsite

About the role

Key responsibilities & impact

Resolve complex customer software issues for industry-leading construction accounting and project management solutions.
Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

Requirements

What you’ll need

Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.
High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.
Practical experience within the construction industry, specifically in project management or construction accounting.
Experience managing social support channels, community forums, or creating instructional video content.
Prior success in a high-volume customer service or application support environment.

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accountingfull-charge bookkeepingaccounts payableaccounts receivableAI-powered support toolscustomer serviceapplication supportproject managementconstruction accounting

Soft Skills

empathycommunicationcollaborationproblem-solving