Application Support Specialist

Trimble Inc.

Application Support Specialist connecting innovative construction HR software with customers. Managing software issues and collaborating with teams to enhance product suite.

Posted 4/22/2026full-timeLake Oswego • Colorado, Oregon, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $22 per hourWebsite

About the role

Key responsibilities & impact

Resolve complex customer software issues for industry-leading construction HR and project management solutions.
Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

Requirements

What you’ll need

Proven experience in customer service, HR, project management, or a relevant business discipline.
High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Paid Parental Leave
Employee Stock Purchase Plan
Tax savings plans for health, dependent care and commuter expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceHRproject managementtechnical troubleshootingknowledge base creationdata-driven insightsAI-powered support toolschatbotsvirtual assistantsGoogle Suite

Soft Skills

empathycommunicationcollaborationproblem-solvingcross-functional teamworksubject matter expertiseadaptabilitycustomer empowermentclear translation of technical conceptsservice delivery