Senior Manager, Global Strategic Accounts, Customer Success

Trimble Inc.

. Manage a team of Strategic Accounts CSMs globally through coaching, delivering outcomes, and working cross-functionally across Trimble’s Construction sector .

Posted 4/22/2026full-timeWestminster • Colorado, Oregon • 🇺🇸 United StatesSenior💰 $114,800 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a team of Strategic Accounts CSMs globally through coaching, delivering outcomes, and working cross-functionally across Trimble’s Construction sector
Develop and own the Strategic Accounts Customer Success playbook
Lead your team to deliver outstanding experiences that drive strong customer adoption, value realization, retention, expansion, and referrals
Coach team on genuine and positive customer engagement methodologies, including monthly check-ins, substantive Executive Business Reviews, and developing demonstrable knowledge of customer’s business, goals, and industry
Hire, coach and develop a group of high-performing team members
Demonstrate a strong working knowledge of Trimble’s construction solutions to enable the team to communicate the value of our products to our customers
Lead the team to increase product utilization and customer lifetime value through success plans, customer satisfaction, active listening and measuring health scores
Leverage reporting to develop data-driven insights on customer behavior
Act as a point of escalation by working with the customer and teams across the organization to solve problems and drive deeper engagement
Partner with Professional Services, Sales, Customer Success, Product and Support leadership to identify and address gaps in existing processes, products, implementations, etc. keeping customer and employee experience at the center of what we do
Develop metrics to measure the effectiveness of your CSMs in meeting organizational goals
Grow strong internal relationships across Sales, Support, Product, Professional Services and other departments to drive customer success

Requirements

What you’ll need

Minimum 3-5 years experience as a Senior Leader in Customer Success in a recurring-revenue SaaS environment; global experience preferred
Experience building out a Customer Success strategy at the Executive level; strong Executive presence and accountability for driving results
Proven leadership ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale
Proven experience driving software adoption, expansion, and building customer success best practices
Experience in the Construction industry and a vision for solving its unique challenges is preferred
Demonstrable experience of setting stretch goals and coaching a team to attain and retain top performance
Strong understanding of high value touch points with customers, including Executive Business Reviews, that drive deeper customer engagement
Excellent communication, presentation (written and oral), and organization skills a must
Positive, never fail attitude
Proficiency in Salesforce and G-Suite

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health
Tax savings plans for dependent care
Tax savings plans for commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success strategysoftware adoptioncustomer success best practicesmetrics developmentdata-driven insightscoaching methodologiesExecutive Business Reviewscustomer engagementhigh value touch pointsteam performance coaching

Soft Skills

leadershipcoachinginfluencemotivationempowermentcommunicationpresentationorganizationpositive attitudeemployee morale