Customer Onboarding Specialist

Trimble Inc.

Customer Onboarding Specialist ensuring seamless onboarding for Trimble Construction One platform users. Collaborating cross-functionally to drive customer success and long-term retention.

Posted 4/11/2026full-timeWestminster • Colorado, Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $53,100 - $73,100 per yearWebsite

About the role

Key responsibilities & impact

Spearhead the execution of personalized onboarding plans, ensuring a seamless transition from contract signature to active product adoption
Partner with customers to co-create and maintain Success Plans that define clear goals, objectives, and actionable milestones
Collaborate cross-functionally with diverse teams to optimize the onboarding journey and resolve potential risks to customer satisfaction
Monitor and analyze key performance metrics to measure onboarding success and identify opportunities to enhance the customer experience
Act as a proactive problem-solver by identifying resources and best practices that empower customers to achieve superior business outcomes

Requirements

What you’ll need

2+ years of experience in Customer Success or Onboarding within a SaaS environment
Deep understanding of Customer Success principles and best practices for client engagement
Proven track record of managing complex projects and working effectively with cross-functional teams
Strong communicator with ability to present ideas clearly to diverse groups of stakeholders
High degree of ownership and ability to adapt quickly to evolving business requirements

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessOnboardingSaaSProject ManagementPerformance MetricsClient EngagementBusiness Outcomes

Soft Skills

Problem-SolvingCommunicationCollaborationAdaptabilityOwnership