Trimble Inc.

Director, EMEA Technical Support

Trimble Inc.

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Lead the support organization across EMEA
  • Serve as the primary strategic lead for core product suite
  • Direct the hiring, training, and succession planning for a regional management team
  • Define the regional roadmap for support
  • Lead, mentor, and develop a high-performing customer support team
  • Oversee the regional departmental budget
  • Ensure compliance with local labor laws and data privacy regulations
  • Partner with regional Support leaders and cross-functional partners
  • Act as the "voice of the EMEA customer" in global executive forums
  • Serve as the final regional point of escalation for high-profile customer issues

Requirements

  • Minimum of 12 years in customer support leadership
  • At least 5 years as a "manager of managers" in a multi-national or EMEA-wide capacity
  • Deep understanding of complex software ecosystems (SaaS, Cloud, etc.)
  • Proven experience managing regional budgets
  • Practical experience implementing AI tools (chatbots, etc.)
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer support leadershipbudget managementAI tools implementationSaaSCloud
Soft Skills
leadershipmentoringteam developmentstrategic planningcommunication