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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead the support organization across EMEA
- Serve as the primary strategic lead for core product suite
- Direct the hiring, training, and succession planning for a regional management team
- Define the regional roadmap for support
- Lead, mentor, and develop a high-performing customer support team
- Oversee the regional departmental budget
- Ensure compliance with local labor laws and data privacy regulations
- Partner with regional Support leaders and cross-functional partners
- Act as the "voice of the EMEA customer" in global executive forums
- Serve as the final regional point of escalation for high-profile customer issues
Requirements
What you’ll need- Minimum of 12 years in customer support leadership
- At least 5 years as a "manager of managers" in a multi-national or EMEA-wide capacity
- Deep understanding of complex software ecosystems (SaaS, Cloud, etc.)
- Proven experience managing regional budgets
- Practical experience implementing AI tools (chatbots, etc.)
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer support leadershipbudget managementAI tools implementationSaaSCloud
Soft Skills
leadershipmentoringteam developmentstrategic planningcommunication