Premier Support Engineer
Trimble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Colorado • New Hampshire • United States
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About the role
- Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
- Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
- Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
- Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
- Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.
Requirements
- 5+ years of experience in technical support or customer success within enterprise software environments.
- Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
- Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
- Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
- Solid understanding of enterprise software systems and cloud-based architecture.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Tax savings plans for dependent care
- Tax savings plans for commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Azurecloud integration technologiesperformance telemetry dashboardsdatabase customizationstroubleshootingweb development toolsenterprise software systemscloud-based architecture
Soft Skills
customer successrelationship buildingstrategic guidanceadvocacycommunicationproblem-solving