Premier Support Engineer

Trimble Inc.

. Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.

Posted 4/3/2026full-timeAtlanta • Colorado, New Hampshire, Oregon, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Requirements

What you’ll need

5+ years of experience in technical support or customer success within enterprise software environments.
Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
Solid understanding of enterprise software systems and cloud-based architecture.

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health
Tax savings plans for dependent care
Tax savings plans for commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Azurecloud integration technologiesperformance telemetry dashboardsdatabase customizationstroubleshootingweb development toolsenterprise software systemscloud-based architecture

Soft Skills

customer successrelationship buildingstrategic guidanceadvocacycommunicationproblem-solving