Strategic Customer Success Manager

Trimble Inc.

full-time

Posted on: 12/29/2025

Location Type: Hybrid

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💰 $99,700 - $134,600 per year

About the role

Forge Strategic Partnerships: Establish proactive, strategic relationships with customers to deeply understand, document, and align client strategies with key business outcomes.
Drive Value Realization: Create and execute comprehensive Customer Success plans and Business Reviews, ensuring customers recognize maximum value from Trimble Transportation products.
Mitigate Risk & Ensure Retention: Monitor customer health and churn risk, acting as the primary owner to ensure internal stakeholders address gaps, maintaining a high percentage of renewal-ready accounts.
Influence & Advocate: Utilize executive presence to both advocate internally for customer needs and partner with customers to successfully adopt new business practices and solutions.

Direct experience within the Transportation industry.
7+ years of progressive experience in customer success, account management, or client services, with direct accountability for retention and expansion.
Proven ability to work effectively with Executive and C-Level teams, demonstrating strong consultative, presentation, and relationship skills.
Excellent written and verbal communication skills and organizational skills for managing competing priorities.
Experience with Google Suite and Salesforce.
Bonus Points For Experience utilizing a Customer Success platform (e.g., Gainsight, Totango).
Demonstrated understanding of transportation best practices.
Project management and/or ITIL experience.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementclient servicesproject managementITILpresentation skillsconsultative skillsrelationship management

Soft Skills

organizational skillscommunication skillsexecutive presence