Trimble Inc.

Premier Support Engineer

Trimble Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Westminster • Colorado, New Hampshire, Oregon • 🇺🇸 United States

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Salary

💰 $92,800 - $123,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureCloud

About the role

  • Support strategic, Premium B2W customers by resolving post-implementation product issues.
  • Provide proactive database and systems stability and performance guidance.
  • Develop custom telemetry dashboard and quality assurance.
  • Manage support tickets and develop troubleshooting automation and AI tools.
  • Collaborate with various teams to ensure a seamless customer experience with Trimble Products.
  • Act as the primary contact for the customer, troubleshooting needs and cloud issue resolution.
  • Ensure integrations between Trimble products and third-party applications using Microsoft Azure.
  • Offer personalized advice and strategic recommendations based on customer applications and use cases.
  • Analyze customer environments and current solution sets to proactively notify customers of new features.

Requirements

  • 3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.
  • Proficient with Cloud environments, especially Azure Cloud.
  • Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.
  • Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.
  • Proven ability to build and maintain strong customer relationships.
  • Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.
  • Familiarity with CRM and ticketing systems for managing customer support cases.
  • Familiarity with database performance considerations and integration points.
  • Experience with HTML, JSON, and CSS coding for customer dashboards.
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • Tax savings plans for health, dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingproblem-solvingHTMLJSONCSSdatabase performancecloud-based solutionsAzure Cloudenterprise software systemsautomation
Soft skills
communicationinterpersonal skillscustomer relationship managementcollaborationstrategic recommendations