Customer Trust Lead – Data Governance
Trimble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Westminster • Colorado, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $122,600 - $165,500 per year
Job Level
Senior
About the role
- Establish governance policies and controls for customer-generated data, including telemetry, usage events, and user-generated content (UGC) within Trimble’s SaaS products.
- Work closely with Legal, Security, Privacy, and Product teams to ensure alignment with regulatory requirements (e.g., GDPR, CCPA, AI Act) and contractual obligations.
- Design and implement frameworks for customer consent, data minimization, and classification of sensitive customer data.
- Lead metadata documentation and data lineage tracking for in-product customer data flows, from collection to storage, analytics, and model training.
- Define roles and responsibilities (e.g., domain stewards, data product managers, engineering leads) for governing customer-produced data.
- Collaborate with the AI Governance Working Group to ensure ethical use of customer-generated data in AI/ML model development and monitoring.
- Partner with Product and Engineering to embed governance by design early in the development lifecycle.
- Contribute to customer-facing trust narratives by aligning internal data handling practices with Trimble’s external Trust Center messaging.
- Drive readiness for customer data audits and support data subject access requests (DSARs), compliance reviews, and data risk assessments.
Requirements
- 5+ years of experience in data governance, product data management, privacy, or trust-related roles in a SaaS or tech company.
- Strong understanding of customer-generated data (telemetry, UGC, in-app data), data lifecycle governance, and responsible AI principles.
- Demonstrated experience working cross-functionally with Product, Legal, Privacy, Security, and Engineering teams.
- Knowledge of regulations such as GDPR, CCPA, and global privacy/AI frameworks.
- Familiarity with metadata management, data catalogs (e.g., Microsoft Purview), and data lineage practices.
- Exceptional communication skills, with experience translating technical policies into customer-facing or executive-ready narratives.
- Ability to influence without authority and drive adoption of data governance practices across business units.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data governancedata managementdata lifecycle governancemetadata managementdata lineagedata minimizationcustomer consent frameworksAI/ML model developmentdata risk assessmentscompliance reviews
Soft skills
communication skillsinfluence without authoritycross-functional collaborationleadershiporganizational skills