Support Engineer

• Provide level support for technical inquiries
• Analyze the behavior of technical systems and steer internal efforts to resolve issues occurring for customers
• Configure standard components for existing customers
• Monitor the performance of the TRANSPOREON platform and respond to relevant incidents
• Ensure the completeness and constant updating of system documentation
• Receive technical support requests from other departments via tickets and provide immediate solutions or deeper technical analysis
• Perform minor enhancements or configuration changes to existing customers’ system configurations
• Delegate cases requiring special expertise to responsible teams via tickets, monitor progress, and demand requested solutions

Technical Support Engineer

Customer Support Engineer