Customer Success Manager

• Own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion
• Increase customer platform usage and adoption
• Ensure customer satisfaction
• Establish a trusted strategic advisor relationship with the local government customers to drive strategic value
• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision
• Manage customer escalations to various Trimble teams
• Develop and maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Senior Customer Success Manager, Major Accounts