Application Support Manager
Trimble Inc.
full-time
Posted on:
Location Type: Office
Location: Lake Oswego • Oregon, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $70,278 - $91,478 per year
Job Level
Mid-LevelSenior
About the role
- Leading all facets of the support team
- Ensuring a world-class customer experience
- Driving continuous efficiency and innovation
- Managing, mentoring, hiring, and developing the support team
- Administering and enforcing departmental policies and procedures
- Leading the identification and implementation of AI agents and LLMs
- Overseeing the support call queue and handling escalated customer issues
- Reporting on Customer Service Level Agreements (SLAs)
Requirements
- Bachelor's degree in a relevant field (e.g., Accounting, Business)
- Minimum of five (5) years of relevant experience in software support
- At least one (1) year at the management level
- Proven success in hiring, managing, and developing a high-performing, customer-focused support team
- Demonstrated expertise in the strategic application of Generative AI/Large Language Models (LLMs)
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Generative AILarge Language Modelscustomer supportsoftware supportcustomer experience management
Soft skills
leadershipmentoringhiringteam developmentproblem-solving
Certifications
Bachelor's degree