Customer Support
Trimble Inc.
full-time
Posted on:
Location Type: Office
Location: Milton Keynes • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
- Answer incoming support calls courteously and within defined timescales as and when required
- Provide problem solving service for customers relating to Estimating software packages
- Complete customer support tickets on the CRM database
- Complete defect tickets on the CRM database
- Provide high level technical support to customers
- Help maintain the list of defects and enhancements
- Help find the root cause of defects as they are found
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required
- Help maintain the list of future enhancements
- Provide technical support to other members of the support team
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
- Liaising with development to achieve set goals
Requirements
- Experience in a customer service role and/or technical support role
- Excellent written and verbal communication skills
- Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
- Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
- Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
- Well-organised, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things
Benefits
- Competitive salary
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MEP softwareestimating softwareCRM databasetechnical supporttroubleshootinguser documentationsoftware testingdefect managementenhancement management
Soft skills
customer servicecommunicationproblem-solvingorganizational skillsteam playerself-directedadaptabilityattention to detailnumerical data interpretation