Customer Service Representative
Helpware
Application Customer Support
Trimble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Knoxville • Oregon, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $24 per hour
Job Level
Mid-LevelSenior
Tech Stack
ERPSQL
About the role
- Provide essential enterprise support by resolving customer issues and coordinating escalations.
- Use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols.
- Maintain high customer satisfaction and ensure the effective use of applications.
Requirements
- Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
- Strong understanding of general business, accounting and HR principles.
- Adept at working with AI-powered support tools (e.g., chatbots, virtual assistants).
- Intermediate level of experience with core Google Workspace.
- Prior experience in customer support or a related role.
- Strong problem-solving and communication skills.
- Passion for technology and software solutions.
- Excellent interpersonal abilities and customer-centric mindset.
- Encouraged but not required: Accounting experience.
- Construction experience and/or Construction accounting experience.
- Basic SQL exposure.
- Prior ERP experience.
- Experience using Vista or Vista Web products.
- Being the person that everyone else brings their technical problems to.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accountingHR principlesbasic SQLERP experienceVista productsVista Web products
Soft skills
problem-solvingcommunicationinterpersonal abilitiescustomer-centric mindset
Certifications
Bachelor degreeAssociate degree
