• Provide essential enterprise support by resolving customer issues and coordinating escalations.
• Use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols.
• Maintain high customer satisfaction and ensure the effective use of applications.

Requirements

Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
Strong understanding of general business, accounting and HR principles.
Adept at working with AI-powered support tools (e.g., chatbots, virtual assistants).
Intermediate level of experience with core Google Workspace.
Prior experience in customer support or a related role.
Strong problem-solving and communication skills.
Passion for technology and software solutions.
Excellent interpersonal abilities and customer-centric mindset.
Encouraged but not required: Accounting experience.
Construction experience and/or Construction accounting experience.
Basic SQL exposure.
Prior ERP experience.
Experience using Vista or Vista Web products.
Being the person that everyone else brings their technical problems to.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

accounting
HR principles
basic SQL
ERP experience
Vista products
Vista Web products

Soft Skills

problem-solving
communication
interpersonal abilities
customer-centric mindset

Certifications & Qualifications

Bachelor degree
Associate degree

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