Technical Customer Support Engineer
Trimble Inc.
full-time
Posted on:
Location Type: Office
Location: Tokyo • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver exceptional technical support and training
- Resolve technical issues efficiently
- Conduct in-depth research and troubleshoot problems
- Provide high-level support for Tekla Structures and Tekla PowerFab
- Collaborate with sales to respond to technical inquiries
- Represent Trimble at seminars and user events
Requirements
- 4+ years working knowledge of 3D CAD software (e.g. Revit / SketchUp / Tekla / Rhino)
- Bachelor's Degree or above in Civil Engineering, Architecture or Construction Engineering related subject
- Good communication skills in Japanese (Native) and English (Conversational)
- Strong troubleshooting and analytical skills
- Some programming skills would be advantageous but not essential
Benefits
- Exceptional technical support and training for our products
- Collaboration with the sales team
- Participation in seminars and user events
- Opportunity to contribute to product improvement based on customer feedback
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
3D CAD softwareTekla StructuresTekla PowerFabtroubleshootinganalytical skillsprogramming skills
Soft skills
communication skills
Certifications
Bachelor's Degree