Program Manager

• Collaborate with product managers, engineers, and designers to define the goals, scope, and success metrics for the beta program.
• Develop a comprehensive beta program plan, including timelines, participant recruitment strategies, communication plans, and feedback collection methodologies.
• Identify and define key testing scenarios and user journeys for the beta program.
• Design and execute strategies to recruit a diverse and representative group of beta testers, targeting specific user personas and demographics.
• Manage the selection, onboarding, and offboarding of beta participants.
• Create and foster a highly engaged and collaborative beta community, ensuring consistent participation and feedback.
• Actively communicate with testers, providing regular updates, addressing questions, and moderating community forums.
• Implement and manage tools for collecting feedback from testers (e.g., surveys, forums, bug tracking systems).
• Regularly monitor and triage incoming feedback, identifying key issues, trends, and feature requests.
• Synthesize qualitative and quantitative feedback into actionable insights and reports for the product and engineering teams.
• Present findings and data-driven recommendations to key stakeholders and leadership to influence product decisions.
• Serve as the primary liaison between the beta community and internal teams, including Product, Engineering, QA, Marketing, and Customer Support.
• Champion the voice of the customer within the organization, advocating for their needs and priorities.
• Manage the logistics of the beta program, including the distribution and recovery of pre-release hardware or software.
• Continuously evaluate and improve the beta program's processes, tools, and overall effectiveness.

Beta Program Manager

General Project – Program Management

Project/Program Manager

Program Manager