Beta Program Manager
Trimble Inc.
full-time
Posted on:
Location Type: Office
Location: Westminster • Colorado, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $92,750 - $122,960 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLCTableau
About the role
- Collaborate with product managers, engineers, and designers to define the goals, scope, and success metrics for the beta program.
- Develop a comprehensive beta program plan, including timelines, participant recruitment strategies, communication plans, and feedback collection methodologies.
- Identify and define key testing scenarios and user journeys for the beta program.
- Design and execute strategies to recruit a diverse and representative group of beta testers, targeting specific user personas and demographics.
- Manage the selection, onboarding, and offboarding of beta participants.
- Create and foster a highly engaged and collaborative beta community, ensuring consistent participation and feedback.
- Actively communicate with testers, providing regular updates, addressing questions, and moderating community forums.
- Implement and manage tools for collecting feedback from testers (e.g., surveys, forums, bug tracking systems).
- Regularly monitor and triage incoming feedback, identifying key issues, trends, and feature requests.
- Synthesize qualitative and quantitative feedback into actionable insights and reports for the product and engineering teams.
- Present findings and data-driven recommendations to key stakeholders and leadership to influence product decisions.
- Serve as the primary liaison between the beta community and internal teams, including Product, Engineering, QA, Marketing, and Customer Support.
- Champion the voice of the customer within the organization, advocating for their needs and priorities.
- Manage the logistics of the beta program, including the distribution and recovery of pre-release hardware or software.
- Continuously evaluate and improve the beta program's processes, tools, and overall effectiveness.
Requirements
- Bachelor's degree in a related field (e.g., Business, Marketing, Computer Science, etc.) or equivalent practical experience.
- Proven experience in program management, project management, or a similar customer-facing role, preferably in a technology or software company.
- Strong understanding of the software development lifecycle (SDLC) and product development process.
- Excellent written and verbal communication skills with the ability to articulate complex concepts to both technical and non-technical audiences.
- Experience with community management or building and engaging online communities.
- Strong analytical skills with the ability to collect, analyze, and synthesize data from various sources.
- Exceptional organizational skills and the ability to manage multiple projects simultaneously.
- Experience with beta management tools, project management software (e.g., Jira), and data analysis platforms (e.g., Tableau) is a plus.
- A passion for technology and a deep empathy for the user experience.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementsoftware development lifecycle (SDLC)data analysiscommunity managementfeedback collection methodologiesuser journey mappingparticipant recruitment strategieslogistics managementdata synthesis
Soft skills
communication skillsanalytical skillsorganizational skillscollaborationcustomer advocacyproblem-solvingleadershipengagementmultitaskingpresentation skills