Customer Support

• Serve as an important primary support liaison between the company and the customer
• Responsible for resolving complex customer-related software issues
• Monitor, track, and document customer support calls and related activities in our CRM system
• Assist other departments with application issues and development of the software
• Develop Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers

Application Support Specialist

Application Customer Support

Customer Support