Customer Support
Trimble Inc.
SQL
Application Support Specialist
Trimble Inc.
full-time
Posted on:
Location Type: Office
Location: Lake Oswego • Oregon, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $21 per hour
Job Level
JuniorMid-Level
About the role
- Serve as an important primary support liaison between the company and the customer
- Responsible for resolving complex customer-related software issues
- Monitor, track, and document customer support calls and related activities in our CRM system
- Assist other departments with application issues and development of the software
- Develop Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers
Requirements
- Bachelor’s degree in business with an emphasis in business, accounting or other relevant discipline
- Minimum of two years’ experience in accounting or full-charge bookkeeping
- An Associate’s degree with two (2) or more years of relevant work experience, or five (5) years of relevant industry experience may be substituted for a Bachelor’s degree.
- Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing.
- Experience working all the way through the General Ledger is highly beneficial.
- Secondary specialty on self-service for Business customers.
- Intermediate level of experience with core Google suite (Gmail, Sheets and Documents)
- Ability to work within the coverage requirements of the Customer Support department.
- Preferred: Construction industry experience, particularly in construction accounting and/or project management is desirable but not required.
- Experience in a customer service role.
- Type 40 WPM or better.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accountingfull-charge bookkeepingpayroll processingGeneral Ledgercustomer supporttroubleshootingdocumentationKnowledge Base developmentCRM systemsself-service for Business customers
Soft skills
communicationproblem-solvingcustomer serviceinterpersonal skillsorganizational skills
Certifications
Bachelor's degreeAssociate's degree