Manager, Provider Relations

Trillium Health Resources

Manager overseeing provider relations at Trillium Health Resources assisting with provider engagement operations. Responsible for team performance and issue resolution across the network.

Posted 5/16/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $67,632 - $90,457 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage provider relations staff, including performance, coaching, and accountability
Oversee provider communication, inquiry resolution, and engagement activities across the network
Monitor provider satisfaction, service levels, and responsiveness to identify trends and improvement opportunities
Direct resolution of complex provider issues and escalations impacting provider experience
Analyze provider feedback and inquiry trends to improve communication strategies and service delivery
Partner with internal teams to resolve cross-functional issues affecting providers

Requirements

What you’ll need

Associate’s degree and three (3) years’ experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
Bachelor’s degree and one (1) year experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
Equivalent combination of education/experience.
Must have a valid driver’s license.
Must reside within North Carolina.
Must be able to travel within catchment as required.

Benefits

Comp & perks

Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

provider serviceshealthcare administrationmanaged carecustomer servicecall center experiencemental healthsubstance useintellectual disabilitydevelopmental disability

Soft Skills

leadershipcoachingaccountabilitycommunicationproblem-solvinganalytical skillscross-functional collaboration

Certifications

valid driver’s license