Member Services Support Specialist

Trillium Health Resources

Member Services Support Specialist providing administrative support related to member mailings at Trillium Health Resources. Involves data management and communication with other departments.

Posted 5/2/2026full-timeGreenville • North Carolina • 🇺🇸 United StatesJunior💰 $39,900 - $50,673 per yearWebsite

About the role

Key responsibilities & impact

Provide non-clinical administrative support to the Member Services Department related to member mailings.
Assist with returned mail based on state reporting requirements.
Collect, monitor and organize data needed for various databases, reports or reviews.
Participate in various cross functional projects or tasks.
Process incoming and outgoing mail.
Monitor, sort and distribute emails and faxes.
Schedule and coordinate meetings, events, interviews, appointments, and/or other similar activities.
Prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings.

Requirements

What you’ll need

High School Diploma or GED and minimum of one (1) year clerical experience with some experience in a call center, member services and/or customer services.
Must have a valid driver’s license
Must reside in North Carolina
Must be able to travel within catchment as required.
One (1) year of work experience in behavioral/mental health, substance abuse and developmental disabilities (Preferred).

Benefits

Comp & perks

Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Quarterly stipend for remote work supplies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data collectiondata monitoringdata organizationmail processingmeeting schedulingagenda preparationtranscriptionreport generation

Soft Skills

administrative supportcommunicationorganizationteam collaborationattention to detail

Certifications

High School DiplomaGEDvalid driver's license