IT Service Desk Analyst

Trillium Health Resources

Join Trillium Health as an IT Service Desk Analyst supporting all technology used in the agency. Provide first and second level IT support and handle Service Desk tickets remote within our catchment area.

Posted 4/22/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $51,942 - $69,471 per yearWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide first and second level support for all technology used within the agency
Respond to Service Desk tickets
Deploy IT equipment and test patches
Train end-users
Evaluate best support actions based on available resources
Function as a backup to other IT roles as needed

Requirements

What you’ll need

High School diploma/GED and three (3) years of experience in PC software and hardware installation and troubleshooting
TCP/IP Fundamentals
Windows Operating Systems, and Microsoft Office Products (Windows 10/11, MS Office 2019, or M365)
Endpoint security, protection, and best practices (virus scan anti-malware, software security updates, threat detection tools, and security incident response)
Analyzing end-user requirements to match or create immediate resolutions using predefined or custom created solutions.
Applicable certification(s) may be substituted to equivalent degree and experience requirements
OR Associate’s degree in Information Technology, Computer Science, Computer Engineering, Business, or similar disciplines, and one (1) year of experience in the same areas mentioned above.
Must have a valid driver’s license.
Must reside within Trillium’s Catchment of North Carolina.
Must be able to travel within catchment as required.

Benefits

Comp & perks

Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PC software installationhardware installationtroubleshootingTCP/IP FundamentalsWindows Operating SystemsMicrosoft Office Productsendpoint securityvirus scananti-malwarethreat detection tools

Soft Skills

end-user trainingproblem analysisresource evaluationcustomer supportcommunication

Certifications

High School diplomaGEDAssociate’s degree in Information TechnologyAssociate’s degree in Computer ScienceAssociate’s degree in Computer EngineeringAssociate’s degree in Business