Customer Service Representative

TridentCare

Customer Service Representative processing customer orders and requests by telephone. Responsibilities include providing positive customer experiences and cross-training in other positions.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Responsible for receiving and processing customer orders by telephone
Ensure all customer requests are handled in a prompt, efficient, courteous, and professional manner
Process all customer orders in accordance with the established company standards and procedures
Make a concerted effort to listen to the customer’s needs and provide them with a positive experience
Cross trained in the other positions within the department
Handle an average of 110 customer interactions per eight (8) hour shift after 4 months in the position
Provide prompt, accurate and courteous responses to customers
Solve routine and complex problems
Document activity to the DDF system
Consistently check appropriate DDF screen for report results to call back to customer
Display the ability to enter orders manually via fax process
Display the ability to operate the phone system effectively
Adhere to work schedule
Other duties as assigned

Requirements

What you’ll need

Ability to work independently and as a team
Must demonstrate the ability to perform the different tasks they have been trained for in the call center.
Computer knowledge
Strong customer service skills
Solid communication skills (including verbal, written and listening skills)
Solid problem solving and decision making abilities
Good organizational skills
Execute and prioritize multiple tasks
Professional
Ability to type 35 – 40 words per minute
Flexible and adaptable to change
Medical terminology / experience preferred but not required
A minimum of a High school Diploma or equivalent required
Must have high speed internet for Remote work

Benefits

Comp & perks

Two weeks of vacation time
Health Insurance after 30 days!
Sick time
8 paid holidays
Same day pay available
Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
Dental insurance
Vision insurance
Disability insurance
Company paid life insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer order processingdocument activitymanual order entrytyping (35-40 words per minute)problem solvingdecision making

Soft Skills

customer servicecommunicationorganizational skillsindependenceteamworkflexibilityadaptabilityprofessionalism

Certifications

High school diploma or equivalent