Customer Service Representative, Data Entry

TridentCare

Customer Service Representative receiving and processing customer orders for TridentCare via phone. Ensuring customer requests are handled professionally and courteously.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner.
The CSR will process all customer orders in accordance with the established company standards and procedures.
Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.
This includes incoming and outgoing calls.
Provide prompt, accurate and courteous responses to customers
Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
Answer incoming customer service orders as soon as possible
Display active listening and superior customer service skills for both external & internal customers.
Document activity to the DDF system
Consistently check appropriate DDF screen for report results to call back to customer
Display the ability to enter orders manually via our fax process
Display the ability to operate the phone system effectively
Adhere to work schedule
Other duties as assigned

Requirements

What you’ll need

Ability to work independently and as a team
Must demonstrate the ability to perform the different tasks they have been trained for in the call center.
Computer knowledge
Strong customer service skills
Solid communication skills (including verbal, written and listening skills)
Solid problem solving and decision making abilities
Good organizational skills
Execute and prioritize multiple tasks
Professional
Ability to type 35 – 40 words per minute
Flexible and adaptable to change
Medical terminology / experience preferred but not required
A minimum of a High school Diploma or equivalent required
Must have high speed internet for Remote work

Benefits

Comp & perks

Two weeks of vacation time
Health Insurance after 30 days!
Sick time
8 paid holidays
Same day pay available
Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
Dental insurance
Vision insurance
Disability insurance
Company paid life insurance
401(k)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer order processingproblem solvingtyping 35-40 words per minutemanual order entryDDF system documentationcall handlingcustomer interaction management

Soft Skills

active listeningcustomer servicecommunicationorganizational skillsindependenceteamworkflexibilityadaptabilitydecision makingprofessionalism

Certifications

High school diploma or equivalent