Client Engagement Specialist

TriCore Reference Laboratories

Client Engagement Specialist for TriCore Reference Laboratories providing customer service and support to patients, physicians, and internal customers. On-site training required with potential for remote work afterwards.

Posted 7/29/2026full-timeAlbuquerque • New Mexico • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service, effectively communicating with patients, physicians, and internal customers while providing first-level support. Possesses knowledge of medical terminology and laboratory tests, along with strong computer skills to manage multiple applications.

Highest-signal resume keywords

Customer Service ExcellenceMedical Terminology KnowledgeProficient Computer SkillsClinical Laboratory ExperienceTyping Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTyping ProficiencyMedical TerminologyLaboratory Tests KnowledgeComputer Skills

Soft Skills

Communication SkillsInterpersonal Skills

Certifications & Qualifications

Medical Certificate Training Program

Industry Keywords

Clinical LaboratoryHealthcarePatient InteractionICARE Guidelines

About the role

Key responsibilities & impact

provide excellent customer service on all transactions
communicate with customers including patients, physicians, providers, and internal customers
ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries
perform all duties under general supervision
show proficiency and have documented competency with various applications, websites and functions after training
provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module

Requirements

What you’ll need

High school diploma or equivalent
A grade of average on the alphanumeric typing test (4,000-5,999 keystrokes)
associates degree in related field preferred
completion of appropriate medical certificate training program
knowledge of laboratory tests/medical terminology
proficient computer skills and ability to use multiple applications simultaneously
6 months experience in a clinical laboratory or medical setting OR 6 months customer service experience for CES I
1 year relevant experience at TriCore OR 2 years relevant experience in a clinical laboratory or medical setting OR 3 years customer service experience for CES II
2 years relevant experience at TriCore OR 3 years relevant experience in a clinical laboratory or medical setting OR 4 years customer service experience for CES III

Benefits

Comp & perks

medical, dental, vision and life insurances
401(k) retirement plan with employer matching
PTO
paid holidays
opportunities for continuous learning
education assistance
wellness programs
career advancement