Call Center Representative

TRICOCI UNIVERSITY OF BEAUTY CULTURE, LLC

Call Center Representative at Tricoci University assisting prospective students with inquiries. Providing excellent customer service and information about programs and admissions process.

Posted 5/2/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming calls promptly and professionally, addressing inquiries related to educational programs and services.
Provide accurate and detailed information regarding admissions, financial aid, and course offerings.
Assist with the scheduling of campus tours and informational sessions for prospective students.
Maintain detailed records of calls and follow up as necessary to ensure guest satisfaction.
Collaborate with team members and management to meet and exceed customer service metrics.
Handle customer complaints and inquiries with professionalism, resolving issues in a timely manner.
Stay updated on university programs and policies to provide accurate information to callers.

Requirements

What you’ll need

High school diploma or equivalent; relevant coursework in communication or customer service is a plus.
Previous experience in a call center or customer service role is preferred.
Excellent verbal and written communication skills to interact clearly with callers.
Strong organizational skills and ability to handle multiple tasks effectively.
Familiarity with CRM software and basic computer skills, including Microsoft Office Suite.
A customer-focused attitude and a desire to help others succeed.
Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

Comp & perks

Generous Paid Time Off
401K Plan
Access to Continuing Education Units (CEU) Classes
Complimentary Services at our Student Clinic
Product Discounts
Opportunities for Career Advancement
A Rewarding and Dynamic Work Environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencecommunication skillsorganizational skillsCRM softwareMicrosoft Office Suite

Soft Skills

verbal communicationwritten communicationcustomer-focused attitudeproblem-solvingteam collaborationflexibility

Certifications

high school diplomacustomer service coursework