Tribe Payments

Operations

• Own operational support for assigned customers, ensuring smooth daily operations and proactive issue resolution.
• Act as the primary escalation point for customers when support cases require additional attention.
• Report on key customer success and operational metrics, such as customer satisfaction, SLA compliance, and support trends.
• Ensure seamless support for live operations, overseeing that customers receive high-quality, efficient issue resolution.
• Organize and lead regular operational meetings with customers, ensuring alignment on open incidents, ongoing needs, and process improvements.
• Work closely with internal teams (Technical Support, Product, Engineering, and CSMs) to advocate for customer needs and drive resolution of service-impacting issues.
• Promote a structured support approach by ensuring customers follow official ticketing processes instead of relying on direct informal communication.
• Monitor and mitigate risks related to customer operations, ensuring proactive measures to prevent service disruptions.
• Maintain accurate customer records in internal systems, ensuring all insights and operational data are logged for transparency.

Customer Operations Manager

Backend Engineer

• Collaborate with Product Owners, QA engineers and other developers to build the digital wallet provider
• Work on API integrations with different schemes and providers
• Build payment-related features and maintain real-time transaction monitoring and processing tools
• Develop and deliver new web solutions (backend and frontend applications, many API’s, different complexity of integrations)
• Be a valuable team member by sharing knowledge and best practices with the team

Customer Operations Manager

PHP Back-End Developer – Digital Wallet