Client Success Specialist

Trialfacts

Client Success Specialist at Trialfacts guiding client onboarding for clinical trials. Supporting US clients through proactive relationship building and project monitoring.

Posted 4/22/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Guide new clients through onboarding process
Proactively monitor client project enrollment targets
Build strong relationships with clients through exceptional service
Ensure quality standards are met and handle client data securely

Requirements

What you’ll need

Must have strong organizational skills
Experience in client-facing roles
Ability to support US clients by aligning schedule with US time zones
Understanding of data privacy regulations

Benefits

Comp & perks

Unlimited paid leave
Autonomy and Flexibility: Set your own hours depending on what works best for our clients
Opportunities for professional development, with access to courses and training programs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

organizational skillsclient-facing experiencerelationship buildingexceptional servicequality assurance