Customer Support Associate

TreviPay

Entry-level Customer Support position at TreviPay assisting clients and merchants with inquiries. Focus on delivering exceptional service and building strong relationships in a supportive environment.

Posted 4/22/2026full-timeOverland Park • Kansas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer support.
Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
Welcome change and adapt positively to internal and external changes as well as driving change as needed.
Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
Complete assigned learning before the due date while actively participating in learning sessions.
Perform other duties as assigned by leadership.

Requirements

What you’ll need

Minimum two years of customer support experience with heavy inbound call volume.
Motivated and enthusiastic with a desire to be in Customer Success.
Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders.
Ability to skillfully manage challenging customer situations.
Coachable with ability to improve performance based on feedback.
Proficient with Outlook, Word, and Excel.
Ability to work in a team and independent environment.
Ability to consistently meet expectations in an ever-changing environment.
Professional written and verbal communication skills.

Benefits

Comp & perks

Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportinbound call managementproblem resolutionprocess improvementtraining and documentation

Soft Skills

de-escalationcustomer engagementinitiativeadaptabilityorganizationcommunicationcoachable