TreviPay

Client Accounts Receivable Specialist I

TreviPay

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
  • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
  • Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
  • Meet/exceed departmental KPI's (past-due rate, 60+%)
  • Demonstrate the ability to meet/exceed both quality and productivity performance expectations
  • Respond to customer/client inquiries in an accurate and timely manner
  • Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
  • Demonstrate the ability to solve for root cause, helping to set customers up for future success

Requirements

  • 0-1 years of experience preferred
  • High School/ College/ Bachelor Degree preferred
  • Ability to multi-task and make routine decisions
  • Ability to work quickly and accurately simultaneously
  • Ability to meet deadlines
  • Customer-centric focus and professional demeanor
  • Strong communication skills including writing, speaking and active listening
  • Positive attendance, dependability, and reliability
  • Proven ability to assess, prioritize, and balance daily workload
  • Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
  • Attention to detail
  • Listens with empathy
Benefits
  • Work in a friendly and caring company where teamwork is key
  • Work with skilled people that are invested in your success and growth
  • Remote working is the new normal with flexible work options and paid holidays
  • Competitive salary with a comprehensive benefits package starting day one
  • Work in a fun environment that promotes creative thinking and a positive attitude
  • Career development opportunities
  • An open-door policy which means your voice will always be heard
  • A robust Employee Referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-centric focusstrong communication skillsactive listeningattention to detailability to multi-taskability to meet deadlinesdependabilityreliabilityproblem-solvingprofessional demeanor
Certifications
High School DiplomaCollege DegreeBachelor Degree