DevOps Platform Engineer

Trend Micro Europe

DevOps Platform Engineer responsible for resolving customer technical issues at Trend Micro. Ensuring customer satisfaction by managing support for Trend AI products.

Posted 5/7/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

GoLinuxPython

About the role

Key responsibilities & impact

Provide exceptional customer service while responding to phone, email and online requests for technical support
Manage a diverse and complex scope of support issues directly related to the use, support, and implementation of Trend AI products and solutions
Effectively interact with the engineering teams to provide solutions to complex technical issues
Mentor, coach and train other DevOps Platform Engineers to elevate skills and increase knowledge
Participate in projects, pilot on initiatives and take on tasks that will promote support advancement

Requirements

What you’ll need

A minimum of 4+ years of related experience or college degree
Ability to communicate effectively both verbally and in writing
Desired security network, and systems related professional certifications are a plus
Familiar with SSL communication and other encryption technologies, certificates
Strong endpoint security experience, including design, implementation, and management
Proficiency with operating systems: Microsoft Windows, Linux (RHEL, Ubuntu, SuSE, etc.) including ability to troubleshoot services, applications, drivers and kernels
Experience using AI‑powered diagnostic and troubleshooting tools to accelerate issue identification, log analysis, and root‑cause isolation
Programming skills with Python, Go (Golang), and related scripting languages for automation, tooling, and troubleshooting workflows

Benefits

Comp & perks

Comprehensive health benefits and paid time off package
Pre-partum, maternity, parental, medical leave and adoption assistance
Mental Health Wellness Program & Annual Wellness Incentive
401(k) with company match
Pet Insurance
Collaborative and innovative culture

ATS Keywords

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Hard Skills & Tools

PythonGoLinuxMicrosoft WindowsSSL communicationencryption technologiesendpoint securityAI-powered diagnostic toolstroubleshootingscripting languages

Soft Skills

customer servicecommunicationmentoringcoachingtrainingproblem-solvingcollaborationproject participationinitiativesupport advancement