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Trend Micro Europe

DevOps Platform Engineer

Trend Micro Europe

DevOps Platform Engineer responsible for resolving customer technical issues at Trend Micro. Ensuring customer satisfaction by managing support for Trend AI products.

Posted 5/7/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
GoLinuxPython

About the role

Key responsibilities & impact
  • Provide exceptional customer service while responding to phone, email and online requests for technical support
  • Manage a diverse and complex scope of support issues directly related to the use, support, and implementation of Trend AI products and solutions
  • Effectively interact with the engineering teams to provide solutions to complex technical issues
  • Mentor, coach and train other DevOps Platform Engineers to elevate skills and increase knowledge
  • Participate in projects, pilot on initiatives and take on tasks that will promote support advancement

Requirements

What you’ll need
  • A minimum of 4+ years of related experience or college degree
  • Ability to communicate effectively both verbally and in writing
  • Desired security network, and systems related professional certifications are a plus
  • Familiar with SSL communication and other encryption technologies, certificates
  • Strong endpoint security experience, including design, implementation, and management
  • Proficiency with operating systems: Microsoft Windows, Linux (RHEL, Ubuntu, SuSE, etc.) including ability to troubleshoot services, applications, drivers and kernels
  • Experience using AI‑powered diagnostic and troubleshooting tools to accelerate issue identification, log analysis, and root‑cause isolation
  • Programming skills with Python, Go (Golang), and related scripting languages for automation, tooling, and troubleshooting workflows

Benefits

Comp & perks
  • Comprehensive health benefits and paid time off package
  • Pre-partum, maternity, parental, medical leave and adoption assistance
  • Mental Health Wellness Program & Annual Wellness Incentive
  • 401(k) with company match
  • Pet Insurance
  • Collaborative and innovative culture

ATS Keywords

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Hard Skills & Tools
PythonGoLinuxMicrosoft WindowsSSL communicationencryption technologiesendpoint securityAI-powered diagnostic toolstroubleshootingscripting languages
Soft Skills
customer servicecommunicationmentoringcoachingtrainingproblem-solvingcollaborationproject participationinitiativesupport advancement