Retention Sales Manager

Trend Micro Europe

Retention Sales Manager focusing on customer retention and modernization at Trend Micro. Managing customer relationships to enhance value from cloud security solutions with a bilingual requirement.

Posted 5/3/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage our existing customer install base to protect Gross Revenue Retention (GRR) while accelerating Vision One platform adoption.
Ensure customers maximize value from current solutions and successfully modernize from legacy products.
Proactively manage and resolve any escalations to maintain high Customer satisfaction.
Drive proactive modernization conversations with existing customers to migrate from legacy/end-of-life solutions to Vision One platform.
Collaborate with Customer Success and Account Management teams to ensure seamless retention workflows.

Requirements

What you’ll need

Experience in sales, ideally within a channel environment in the software or technology industries.
Strong organizational and time management skills.
Positive and professional communication skills, as well as excellent presentation skills.
A college/university degree or equivalent work experience.
Fluency in English & Spanish, French would be beneficial but not a requirement.

Benefits

Comp & perks

Professional development opportunities
Flexible working hours

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

organizational skillstime management skillscommunication skillspresentation skillscustomer satisfaction management

Certifications

college degreeuniversity degree