Enterprise Account Manager

Trend Micro Europe

Enterprise Account Manager at Trend Micro strengthening relationships and driving cybersecurity outcomes with existing customers. Collaborating across teams to enhance platform adoption and value realization.

Posted 4/30/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as the primary business contact for customers in your assigned portfolio.
Build strong relationships with key decision-makers, influencers, and stakeholders.
Lead regular strategic and executive conversations that connect platform capabilities to customer goals.
Develop multi-year relationships and outcome plans that strengthen customer value and trust.
Identify opportunities for customers to adopt additional platform capabilities that align to their needs and enhance outcomes.
Support renewal readiness by ensuring clear value realization is demonstrated throughout the customer lifecycle.
Build and maintain account plans that map goals, stakeholders, competitive risks, and future opportunity areas.
Track customer health indicators, value realization milestones, and outcome maturity progression.
Partner with Platform Success Specialists on adoption, lifecycle planning, and outcome acceleration.
Act as the customer’s advocate internally, ensuring that customer outcomes inform our roadmap and cross-functional priorities.
Ensure customers feel supported, informed, and confident in their platform investment.

Requirements

What you’ll need

Three to six years' experience in Account Management, Customer Success, Solution Consulting, or a similar customer-facing role.
Proven ability to grow existing customer relationships through value and outcome alignment.
Experience working with enterprise or strategic customer environments.
Understanding of cybersecurity, cloud, or AI-driven security solutions.
Strong communication, negotiation, and strategic thinking skills.
Familiarity with SaaS recurring revenue models and customer lifecycle processes.
Relationship-driven and trusted by both technical and executive stakeholders.
Skilled at uncovering customer needs and aligning them to platform value.
Comfortable leading executive-level conversations about security strategy and business outcomes.
Highly organized and proactive, with strong account planning and prioritization abilities.
Collaborative by nature and effective within a multi-role account team model.

Benefits

Comp & perks

Comprehensive health benefits and paid time off package
Pre-partum, maternity, parental, medical leave and adoption assistance
Mental Health Wellness Program & Annual Wellness Incentive
401(k) with company match
Pet Insurance
Collaborative and innovative culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessSolution ConsultingCybersecurityCloud SolutionsAI-driven Security SolutionsSaaS Recurring Revenue ModelsCustomer Lifecycle ProcessesAccount PlanningOutcome Alignment

Soft Skills

CommunicationNegotiationStrategic ThinkingRelationship BuildingProactiveOrganizational SkillsCollaborationCustomer AdvocacyStakeholder ManagementTrust Building