Senior Customer Success Technical Advisor

Trend Micro Europe

Senior Customer Success Technical Advisor at Trend Micro focused on driving customer adoption, ensuring full utilization of licensed capabilities and achieving measurable security outcomes.

Posted 4/29/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityKubernetes

About the role

Key responsibilities & impact

Drive adoption of the customer’s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.
Develop and execute capability-specific adoption plans that move customers up the maturity curve.
Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-impact opportunities.
Translate platform capabilities into customer-specific use cases and outcomes.
Guide customers through the “Activate, Adopt, Integrate, Realize Value” journey.
Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
Lead regular adoption reviews, value discussions, and roadmap conversations.
Deliver proactive recommendations based on configuration posture, exposure findings, and usage patterns.
Help customers operationalize Vision One capabilities within their environment and workflows.

Requirements

What you’ll need

Five or more years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
Strong foundational knowledge in security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains.
The ability to interpret usage data and translate insights into actionable adoption plans.
Hands-on experience with SaaS security tools or cybersecurity platforms.
Strong problem-solving skills with the ability to untangle complex technical and operational challenges.
Excellent communication, presentation, and relationship-building skills.
Industry certifications such as Security+, CISSP, AWS or Azure, or Kubernetes are a plus.

Benefits

Comp & perks

Comprehensive health benefits and paid time off package
Pre-partum, maternity, parental, medical leave and adoption assistance
Mental Health Wellness Program & Annual Wellness Incentive
401(k) with company match
Pet Insurance
Collaborative and innovative culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successtechnical account managementpost-sales engineeringcybersecurity consultingsecurity operationsendpoint securitycloud securityidentity managementnetworkingSaaS security tools

Soft Skills

problem-solvingcommunicationpresentationrelationship-building

Certifications

Security+CISSPAWSAzureKubernetes