Trenching and Excavation Safety Taskforce (TEST)

Technical Support Specialist – Service Center

Trenching and Excavation Safety Taskforce (TEST)

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Provide technical support to customers via phone, email, or chat by diagnosing product issues and guiding through troubleshooting steps.
  • Use prior hands-on repair experience to ensure accurate and practical solutions.
  • Document customer interactions, reported issues, and resolutions in the system.
  • Advise customers on service and repair options, including warranty-related processes.
  • Coordinate with service centers when an in-person repair or replacement is required.
  • Maintain service quality by adhering to customer satisfaction and response time standards.
  • Handle incoming customer inquiries related to product performance and repair needs.

Requirements

  • 3-5 years of hands-on product repair experience (electronics, appliances, or similar equipment strongly preferred).
  • Prior repair experience required to deliver accurate and effective support.
  • Strong troubleshooting and diagnostic skills with the ability to explain technical issues clearly to customers.
  • Prior experience in a customer service, technical support, or call center environment preferred.
  • Excellent communication skills, both verbal and written.
  • Customer-focused mindset with problem-solving abilities.
  • Technical certifications in electronics repair or related fields (preferred).
  • Experience supporting customers in consumer electronics, appliance, or device industries (preferred).
  • Familiarity with CRM, ticketing systems, and warranty processes.
  • Legally authorized to work in the US without any restriction/s.
  • Able to work 100% on-site in Fort Lee, New Jersey, USA.