Associate Structures Technical Analyst
Boeing
PythonVBA
Technical Support Specialist – Service Center
Trenching and Excavation Safety Taskforce (TEST)
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support to customers via phone, email, or chat by diagnosing product issues and guiding through troubleshooting steps.
- Use prior hands-on repair experience to ensure accurate and practical solutions.
- Document customer interactions, reported issues, and resolutions in the system.
- Advise customers on service and repair options, including warranty-related processes.
- Coordinate with service centers when an in-person repair or replacement is required.
- Maintain service quality by adhering to customer satisfaction and response time standards.
- Handle incoming customer inquiries related to product performance and repair needs.
Requirements
- 3-5 years of hands-on product repair experience (electronics, appliances, or similar equipment strongly preferred).
- Prior repair experience required to deliver accurate and effective support.
- Strong troubleshooting and diagnostic skills with the ability to explain technical issues clearly to customers.
- Prior experience in a customer service, technical support, or call center environment preferred.
- Excellent communication skills, both verbal and written.
- Customer-focused mindset with problem-solving abilities.
- Technical certifications in electronics repair or related fields (preferred).
- Experience supporting customers in consumer electronics, appliance, or device industries (preferred).
- Familiarity with CRM, ticketing systems, and warranty processes.
- Legally authorized to work in the US without any restriction/s.
- Able to work 100% on-site in Fort Lee, New Jersey, USA.
