Recipient Support Specialist

Tremendous

Recipient Support Specialist advocating for recipients through email support and assistance. Working in a fully remote team focused on improving customer experience with product knowledge and empathy.

Posted 4/28/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Be the point of contact for recipient questions through email and (rarely) phone
Become a product expert and function as a first-level problem solver
Use internal tools, macros, and help articles to resolve issues efficiently, and escalate issues when necessary
Understand and gather recipient feedback trends to help our product team prioritize future projects
Collaborate with your team to ensure we meet our SLAs and improve the efficiency of our processes
Be friendly, compassionate, and solution-oriented with both recipients and the Tremendous team

Requirements

What you’ll need

A bachelor's degree
Effective communication skills, particularly the ability to write clearly and concisely
Composure, patience, and empathy for interacting with users
The ability to multitask, prioritize responsibilities, and stay organized
A proactive, get-things-done attitude
The ability to learn and adapt quickly
A sense of humor
A curiosity for the Tremendous platform/product

Benefits

Comp & perks

Competitive pay
Equity
Benefits
Fully remote

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

effective communicationcomposurepatienceempathymultitaskingprioritizationorganizationproactive attitudeadaptabilitycuriosity

Certifications

bachelor's degree