Customer Success Manager
Tremendous
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $120,000 per year
About the role
- Onboard high-value programs: You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition.
- Account management: You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health.
- Expansion: You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.
- Handle Feedback: Incorporating client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to our product team.
Requirements
- 3+ years in Sales, Customer Success or Account Management
- 1+ years working with mid-market accounts
- Preferred experience working at a high-growth B2B startup
- Excellent written and verbal communication skills
Benefits
- Competitive pay, equity and benefits
- Remote company
- Smart people and great culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solvingclient managementrelationship managementfeedback incorporationtimelines managementaccount health monitoringstrategic expansiononboardingcustomer success