Renewal Account Manager

Trellix

Renewal Account Manager driving contract renewals and upsells for Trellix’s cybersecurity platform. Managing customer relationships, forecasting, and renewal transactions across an assigned territory.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full renewal business lifecycle, with a strong focus on achieving sales targets and maximizing customer value through effective communication and collaboration. Proficient in utilizing CRM software and renewal management tools to drive successful outcomes in the cybersecurity industry.

Highest-signal resume keywords

Renewal ManagementAccount ManagementSales Quota AchievementCybersecurity Industry KnowledgeCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal Lifecycle ManagementContract NegotiationSales Strategy DevelopmentCRM Software ProficiencyRisk Mitigation

Soft Skills

Communication SkillsTime ManagementAnalytical ThinkingSelf-MotivationCollaboration Skills

Tools & Technologies

Renewal Management ToolsCRM Software

Industry Keywords

Recurring Revenue BusinessEnterprise SoftwareCybersecurityCustomer Success ManagementSales Goals

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage the full renewal business and contract lifecycle within an assigned territory to ensure revenue delivery
Drive meaningful customer conversations and engagements to achieve positive business outcomes and maximize renewal rates
Lead deal reviews and collaborate cross-functionally with Sales, Customer Success, technical support, and channel partners on renewal opportunities
Programmatically structure, quote, and close renewal transactions in a meticulous and timely manner
Participate in regular forecasting calls and devise strategic plans to meet and overachieve renewal sales targets
Identify renewal risks and proactively work with account teams and cross-functional groups to perform risk mitigation or escalations
Work with existing customers to ensure product and technical requirements are met
Collaborate with CSM and Field Sales to proactively address client issues and maximize the potential value of contract renewals

Requirements

What you’ll need

3–5 years of experience working on renewals or account management in a recurring revenue business, preferably within enterprise software or cybersecurity
Proven track record of success in consistently achieving or overachieving quota and sales goals
Solid understanding of cybersecurity industry trends, the competitive landscape, and Trellix's product and services portfolio
Proficiency in CRM software and renewal management tools
Strong negotiation skills with a deep understanding of contract terms, pricing structures, and sales strategies
Outstanding verbal, written, and presentation communication skills
Exceptional cross-functional collaboration skills
Disciplined time, account, and territory management skills
Self-motivated, persistent, and analytical with the ability to quickly learn and think critically
Responsible for working with existing customers to ensure product and technical requirements are met
Works closely with CSM and Field Sales to proactively address Client issues and maximize potential value of contract renewals

Benefits

Comp & perks

Social programs
Flexible work hours
Family-friendly benefits
Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement