Technical Customer Success

• Own the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage.
• Ensure continued alignment between the customer teams and the implementation process to deliver projects in line with the projects required timelines.
• Effectively collaborate with stakeholders, present project updates, and document key activities.
• Identify project risks and blockers and manage the activities required to remediate.
• Deliver compelling reports, lead meetings, and communicate insights to both technical and non-technical audiences.
• Serve as the primary point of contact for assigned accounts, building strong, trusted, long-term relationships.
• Actively manage product adoption and proactively address any challenges to help the customer get value from our products and enable Skyhigh’s growth with the customer.
• Conduct regular business reviews to track progress, review adoption and utilisation status, and identify expansion opportunities across all dimensions of the account.
• Act as a cybersecurity advisor, helping customers optimize their security posture with our solutions.
• Coordinate training and enablement sessions and provide best practices to accelerate product adoption.
• Work closely with renewal teams to ensure contract extensions and expansions.
• Gather and analyze customer feedback to help shape product enhancements and service improvements.
• Act as the voice of the customer internally, ensuring their needs are represented in product roadmaps.
• Create and maintain customer success resources, including best practice guides, training materials, and FAQs.

Technical Customer Success Manager

Technical Implementation Specialist