Quality Assurance Lead

Trellis

Quality Assurance Lead improving compliance and performance for Trellis, a technology company and licensed insurance agency. Monitoring quality metrics, managing team action plans, and training agents across Consumer Ops.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance within the Property & Casualty insurance industry, focusing on compliance, efficiency, and team performance improvement. Capable of developing training materials and utilizing AI-powered quality assurance systems to enhance agent effectiveness.

Highest-signal resume keywords

Quality Assurance ExpertiseProperty & Casualty Insurance ExperienceQuality Improvement StrategiesAI-Powered Quality Assurance SystemsCompliance and Efficiency Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality ReportingPerformance Metrics ReviewTraining Material DevelopmentAction Plan ManagementTrend Analysis

Soft Skills

Attention to DetailMotivational LeadershipProactive Communication

Tools & Technologies

AI-Powered Quality Assurance Systems

Industry Keywords

Insurance Industry StandardsCompliance RequirementsConsumer Operations

About the role

Key responsibilities & impact

Serve as an agency expert on the quality assurance program
Monitor quality reporting to identify trends and problems
Collaborate with the Director of Quality & Compliance on strategies to improve focus areas
Set and manage team lead action plans to improve team quality performance
Create training materials for agents to improve quality
Review weekly performance metrics
Build and execute agent training where necessary
Improve team quality across Consumer Ops

Requirements

What you’ll need

2+ years of experience in a similar remote role
Experience in the Property & Casualty insurance industry
Experience driving quality improvements across sales teams
Focus on compliance and efficiency
Extreme attention to detail
Understanding of insurance industry standards and compliance requirements
Ability to motivate others in a proactive, positive, and firm manner
Familiarity with AI-powered quality assurance systems and understanding of their benefits and limitations
Ability to complete a background check before starting employment

Benefits

Comp & perks

Competitive compensation (75th+ percentile)
Fully remote across the US & Canada
Quarterly virtual and/or in-person events
Flexible vacation
Health insurance starts day one
Wellness programming
401(k) contributions
HSA contributions
FSAs
Bonuses
Equity opportunities
Paid parental leave
Transparent, collaborative culture
Opportunities to take ownership and chart your growth