Supervisor, Borrower Account Services

Trellis

Supervisor for Borrower Account Services managing recovery teams at Trellis. Ensuring compliance, resolving issues, and achieving collection goals.

Posted 7/22/2026full-timeRound Rock • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $58,218 - $65,981 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing Borrower Recovery Teams while ensuring compliance with federal and state laws and regulations. Proven ability to resolve borrower issues and enhance customer service quality in a collections environment.

Highest-signal resume keywords

Supervisory ExperienceCollections ManagementRegulatory ComplianceCustomer ServiceKnowledge of Federal and State Laws

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections ManagementRegulatory ComplianceIssue ResolutionQuality Improvement

Soft Skills

LeadershipCustomer Service

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Borrower RecoveryComplianceCollectionsRegulated Field

About the role

Key responsibilities & impact

Manage daily activities of the Borrower Recovery Teams
Ensure compliance with regulations and company policies
Resolve borrower issues while providing quality customer service
Oversee collection accounts and improve quality

Requirements

What you’ll need

High School diploma or equivalent
Bachelor’s degree preferred
2+ years proven supervisory experience in collections, compliance-oriented position, or highly regulated field
Strong knowledge of federal and state laws and regulations

Benefits

Comp & perks

Corporate Annual Incentive
Paid Holidays: 11 holidays + 1 floating holiday per year
Comprehensive benefits package including health, dental, vision, and retirement plans.