Staff Product Manager, Conversational AI

Trellis

Staff Product Manager managing conversational AI platform, improving conversation quality and metrics at Trellis. Collaborating with Analytics and extending the product's capabilities towards customer journeys.

Posted 5/6/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $159,000 - $210,000 per yearWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Own conversation quality
Own the metrics
Run experiments
Use AI as a real tool, not a buzzword
Partner with Analytics
Define success
Expand Abby
Be the user's voice

Requirements

What you’ll need

7+ years in product
Strong experimentation skills
Lifecycle/engagement background
LLM familiarity
Data fluency
AI-native workflow
Strong product instinct
Excellent written and verbal communication
Proven senior IC
Bonus: Experience in insurance, fintech, or another regulated industry
Bonus: Background in conversational design, UX writing, or CX operations
Bonus: Familiarity with evaluating ML outputs to guide user flows
Bonus: Light Python or notebook experience

Benefits

Comp & perks

Competitive compensation (75th+ percentile)
Flexible vacation (yes, *actually* flexible)
Health insurance starts day one
Wellness programming, because balance matters
401(k) and HSA contributions, FSAs, bonuses & equity opportunities
Paid parental leave
Quarterly virtual and/or in-person events that keep us connected

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

experimentation skillslifecycle backgroundengagement backgroundLLM familiaritydata fluencyAI-native workflowPythonnotebook experience

Soft Skills

strong product instinctexcellent written communicationexcellent verbal communication