Backend Engineer

• Architect and build intelligent systems that power natural, engaging conversations between users and our platform
• Transform high-level product initiatives into scalable, well-tested technical solutions
• Define scope, set technical direction, and mentor teammates on complex projects
• Guide the team through tough challenges, offer thoughtful code reviews, and contribute to a culture of continuous learning and collaboration
• Onboard new teammates and refine LLM-driven infrastructure
• Own the ideation and execution of high-impact projects that directly influence the user experience and business outcomes
• Flesh out and evolve the Conversational AI Engineering roadmap alongside product and technical leadership
• Incept projects: identify opportunities, design solutions, and lead implementation
• Guide integration efforts with external agencies and insurance carriers
• Normalize, rank, and evaluate results using ML-based predictions to determine optimal user paths
• Work closely with our Data Science team to leverage MLMs in tools like DataRobot for retention forecasting and decision logic
• Ensure scalability and performance across the platform as we continue to grow

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