Embed with our customers to deeply understand their challenges, how our technology can support them and where gaps exist. You will frequently meet the customer at their location to see their field and office workflows in-person.
Deploy our product at our customers. This includes gathering necessary inputs to configure the platform, generating logins etc…. You may support and/or lead training for users on Treeswift’s tools and you will be the first point of contact for support and product feedback.
Support integrations with customer data systems. We are often asked to push our data into existing customer systems. This starts by mapping our data into the target system schema. Our first integration may be a one-off data dump, but you will also support establishing more robust operational pipelines (i.e. API integration).
Extend the platform where gaps exist to meet customer needs. This might range from writing python models for new business logic, contributing new features to our Web Application or larger product initiatives. Sometimes these contributions will be MVPs to move quickly and sometimes they will be fully fledged features reviewed by our core engineering team, that will then be deployed to all customers.
Completing analyses to support our customers in understanding and trusting our data. This includes everything from one-off reports to comparisons between Treeswift data and customer data.

Requirements

4+ years of professional experience
Demonstrated comfort with ambiguity and excitement to work in an extremely high-autonomy role in an early stage environment.
Excellent communicator across a wide breadth of stakeholders. You are comfortable giving a training to a large group of users one-minute and preparing a presentation for a room full of executives the next.
Experience in a highly technical environment, such as software development, robotics, engineering or finance. You are comfortable coding in python and contributing to web application development, as well as quickly coming up to speed on new technical concepts.
Nice-to-have, but not required
More extensive technical experience with data pipelines, embedded systems or machine learning
Prior experience at a SaaS software company
Prior experience working with utilities, energy sector or other sectors with a large field work or industrial component

Benefits

Comprehensive medical, dental and vision insurance
Life insurance package and disability coverage
Stock options
Paid leave for new parents
Unlimited PTO
401K

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonWeb Application DevelopmentAPI IntegrationData AnalysisData PipelineMachine LearningBusiness LogicSoftware DevelopmentRoboticsEngineering

Soft Skills

Excellent CommunicationTrainingStakeholder EngagementComfort with AmbiguityHigh AutonomyPresentation SkillsAdaptabilityProblem SolvingCollaborationCustomer Support