Customer Success Manager, Customer Relations
Treering
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Build and maintain strong relationships with customers, acting as their main point of contact during the contract period.
- Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.
- Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
- Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.
- Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
- Communicate effectively with customers about product updates, new features, and best practices.
- Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.
- Document and report on customer feedback, challenges, and successes to the leadership team.
- Proficiency with CRM software and customer support tools.
Requirements
- 2-3 years of experience in Customer Success, Account Management, or a related field.
- Strong communication and relationship-building skills.
- Ability to manage multiple customer accounts and prioritize tasks efficiently.
- Problem-solving mindset with a proactive approach to addressing customer needs.
- Experience working with software, SaaS, or tech-related companies is a plus.
- Excellent teamwork and collaboration skills with the ability to work cross-functionally.
- Flexibility and adaptability to work in a fast-paced, evolving environment.
- Proficiency with CRM software and customer support tools.
Benefits
- Gain valuable experience working with a dynamic team in a fast-growing company.
- Flexible remote work environment.
- Opportunity to make a significant impact on customer satisfaction and retention.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsrelationship-building skillsproblem-solving mindsetteamworkcollaboration skillsflexibilityadaptabilitycustomer satisfactioncustomer retentionprioritization